Senior managers and executives wield enormous influence with regards to the direction of their company. The morale and motivation of the workforce can be decimated with just a few misspoken words, turning an efficiently producing company to a distracted circus of chaos. It’s no wonder that executives are thoroughly trained in communications skills, Emotional Intelligence (EQ) and Social Intelligence (SI).
To understand the power of words with regards to the efficient operation of a business, consider a false allegation of misdeeds within the ranks of a company’s management. Suddenly the company must drop its focus on productivity to some extent to either begin an internal investigation or if the allegations are of a very serious nature, begin a public relations damage control campaign. Another real world example may occur when/if an executive makes a crude joke among his friends or inner circle, but the comments are revealed to the public via an open mic, hidden camera or word of mouth. Executives have had to step down over actions as simple as forwarding a sexually offensive joke to a buddy over email.
External voices often force actions in the scenarios described above, but other problems can occur from within. Outspoken employees can create a firestorm within a company over taboo topics like religion or politics, sometimes beginning as harmless conversations in the breakroom, but ending as shouting matches. Left unchecked, a company can be torn with dissension in a matter of hours or days.
A badly worded performance review may drive a wedge between an employee and his manager. What was meant to be constructive criticism for an otherwise valued employee may be construed as disapproval, causing the employee to become disgruntled. If that employee doesn’t voice his anger directly to his manager, his actions may be toxic to the entire group as he/she begins a campaign to ‘get revenge’ by spreading rumors, bad-mouthing the manager or the company itself, stealing items, or worse. The inevitable result is reduced productivity among the group and plummeting morale.
To prevent all manners of issues within a company, managers and executive are trained extensively to be alert to their employees’ moods, thought processes and feelings. They are taught how to communicate with finesse, how to give constructive criticism in a way that’s received positively and how to control their emotions at work, even in times of turmoil and conflict.
Training Administrators or HR Managers who manage their organization’s internal training schedule can find a full suite of training just for managers. Management training can be delivered in a variety of ways, including online webinars, on-demand training that can be accessed at any time, or live in-person seminars. If you have a team of managers, you can even opt to bring a trainer to your organization to develop your entire management team’s skills at once.